Office Policies
If you have any questions about our office policies, please call (804) 322-7818 during business hours.
Appointments
At our office, we know that your time is important. If you are a new patient, please arrive at our office 20 minutes prior to your scheduled time. For your convenience you may download all the new patient forms and complete them ahead of time and bring them with you to your first appointment.
If you are a returning patient we ask that you arrive at least 10 minutes before your scheduled appointment. This extra time allows us to get you through the check in process and update any information that is needed.
Cancellations
We realize unexpected circumstances arise and you cannot keep your appointment. If this occurs, we ask that you give us 48 hours notice to cancel or reschedule your appointment.
Payment Options
We accept cash, checks, Visa, Mastercard, Discover and American Express.
Financing
We offer CareCredit financing to make our dental services affordable to our patients. If you have any questions, please call our office during business hours.
Insurance
If you provide us with your dental insurance information, we will be glad to contact your insurance provider to verify your coverage and type of plan you have. We will also file your claim, but remember you are ultimately responsible for all charges.
We will estimate, to the best of our ability, the amount you are responsible for paying. These are not guarantees that the insurance company will pay the amount left. You are responsible for paying your portion for services at the time service is rendered. Your portion would include deductibles, co-insurance and any non-covered procedures.
If you have any questions about your dental insurance benefits, please call our office at (804) 322-7818. Our staff will be glad to answer them for you.
Emergencies
If you are a patient of record, please call our office for emergency information.